Symantec Enterprise FAQs

General

What is the Symantec Donation Programme?
As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation programme to better serve the nonprofit communities in worldwide.

The Software Donations programme is designed to meet the needs of small non-profits and to ensure they have access to Symantec technology they need to achieve their missions. By researching and working with small non-profits, there is an understanding of which products are most valuable to them and the appropriate number of licences to make available.
 

Eligibility

How can I find out if my organisation is eligible?

For Enterprise productions, please click HERE for further information.

 

Ordering

How many products can I request?

Two Symantec Enterprise products may be requested within a fiscal year (1 July to 30 June). Up to 100 licenses may be requested for each Symantec Enterprise product except Backup Exec, for which 1 license may be requested.

 

Processing
How soon will we get the software?
Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 10 days.

 

Support
What should I do if I require support?

Direct support is not available for this programme. For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.

 

Licence Renewals
What should I do if I need to renew my licences?
You can either request a new donation in the next fiscal year (1st July - 30th June) or you can contact a supplier of discounted software.

 

Refunds & Returns

What should I do if I want to return my order?
Returns cannot be accepted for this donation programme. Downloaded products CANNOT be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.